How CubCrafters Keeps Its Customers Smiling

Smiling

How CubCrafters Keeps Customers Smiling In The Face Of Glacial FAA Part 23 Certification  Speed

Smiling

Image: CubCrafters™

In times when getting Part 23 FAA Certification (there are 550 pages in the final rule, click responsibly) on a new aircraft proceeds at near glacial speeds (lets not insult glaciers) one must often hear the monotone and continuous drumming of fingertips and sighs from all involved. Delivering a well developed airplane to its new owner is quite a process and it requires patience, lots of patience.

CubCrafters™ is finishing up the seaplane certification for the CC19 XCub, for both straight and amphibious Wipline 2100 floats. As part of that effort, there was a return to service flight with N800XC, one of the Launch Edition production aircraft that is the first new aircraft conforming float installation.

Much of the XCub seaplane certification work had been previously done in partnership with Wipaire on XCub S/N 01, which is a dedicated R&D aircraft at the Factory in Yakima. But to finish up both the in-house “company” and FAA “show compliance” flight testing for this project, they needed to do a little more work with a conforming production aircraft. N800XC (S/N 12) was originally slated to be a second factory XCub demo aircraft, but was drafted for this effort earlier this year. The Wipline 2100A float installation was completed a while ago, and the company is working minor final squawks out of the aircraft at this time.

This particular aircraft had been pre-sold to a Canadian customer who intends to keep the aircraft at a second home in the Bahamas. CubCrafters does its level best to keep customers apprised of the progress of each new aircraft during the production process. Often, customer support staff will go out to the line or the Services shop and snap a quick picture that will be emailed to the customer as work progresses.

Due to the conformity requirements and the inherently slow nature of Part 23 General Aviation certification, this particular customer had only received some pictures of his aircraft in various states of disassembly during the float installation. Having incredibly patient customers in the seaplane industry is of advantage. As the seaplane certification effort has unfolded, lots of time went by. Finally having this airplane in the air and on the water, was a special reason to celebrate by going above and beyond in showing the customer whats going on.

Brad Damm, Director of Sales at CubCrafters™ typed up a detailed Flight PIREP for the customer, but not without sharing a pretty awesome video, as final proof that this airplane will get certified, flies well and will be a beauty on floats, in the Bahamas soon.

See Also: CubCrafters™ Flagship Receives Garmin G3X Touch

About CubCrafters

CubCrafters™, founded in 1980 by current owner and CEO, Jim Richmond, is located at McAllister Field Airport (YKM) in Yakima, WA. CubCrafters’ roots are in the 70-year history of classic taildragger aviation, but its products and services are innovative and completely modern. CubCrafters designs and manufactures Part 23 Certified, LSA and Experimental aircraft. The company’s newest introduction, XCub, substantially expands the mission profile of sport utility aircraft with its higher speed, longer range and larger payload. The Top Cub, with a useful load of over 1,000 lbs., is the most up-to-date iteration of the historic Super Cub available. The Carbon Cub has redefined expectations of “backcountry aircraft” with its light weight, powerful engine, and breathtaking performance. Three variants are offered: the original, Carbon Cub SS, is a production LSA. Carbon Cub EX-2 is the most complete aircraft kit available, and Carbon Cub FX is a clever E-AB “builder assist” program. CubCrafters also offers outside engineering, consulting, and certification services. For more information visit CubCrafters.com.

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