Best Practices Wish List For FBO Services
The National Business Aviation Association (NBAA), along with five additional major aviation associations, have jointly released the “Know Before You Go” best business practices for FBO’s serving the General Aviation market. The joint release lays out a series of communications best practices, including publishing an online list of potential prices, fees and other charges that pilots may expect when landing at an airport.
The joint release calls on FBOs to “move expeditiously to implement these practices,” but recognizes that certain providers face unique challenges, and may need time to implement the new best practices. It also recommends customers contact FBOs directly, “so that operators can ask questions, know and evaluate their options, and make informed decisions.”
According to the joint release, “With this declaration, we remain committed to promoting the widespread adoption of these best practices, which will strengthen the flight experience and general aviation overall.”
“Our nation’s general aviation community depends on active pilots and the important services provided by FBOs all across the nation,” noted NBAA President and CEO Ed Bolen. “With this document, we recognize this synergistic relationship as we work together toward the shared goals of collaboration, transparency and growth.”
In addition to NBAA, the joint release was issued by the Aircraft Owners and Pilots Association, the Experimental Aircraft Association, the General Aviation Manufacturers Association, Helicopter Association International and the National Air Transportation Association.